Refund Policy

 

Refunds are not available for purchases made through our website.

• We prioritize providing accurate product descriptions and images to ensure that customers can make informed purchasing decisions confidently.

Exchanges are granted only under specific circumstances, such as an error on the company's part, such as shipping the wrong item.

• We understand that mistakes can occur, and we are committed to rectifying such errors promptly to ensure customer satisfaction.

However, exchanges are not permitted for items that have been opened or used due to hygiene and quality control considerations. We encourage customers to carefully inspect their items upon receipt to verify satisfaction and avoid issues with exchanges.

To request an exchange for an incorrect item, customers should contact our customer support team within a specified timeframe after receiving their order. Details such as the order number, item name, and a description of the issue should be provided for efficient assistance.

The time taken for the exchange process varies based on factors such as location and product availability. In rare cases where the replacement item is out of stock, we will work with customers to find a suitable alternative or provide a refund for the item's value.

Customers are responsible for shipping costs when returning items for exchanges. However, if the exchange is due to our error, we cover the shipping costs for sending the replacement item.

In the event of receiving a damaged or defective item, customers should contact us immediately with photographic evidence of the damage. We will assess the issue and provide instructions on whether a refund or exchange is applicable based on the circumstances.

Once an order is processed and processing has begun, cancellations or modifications may not be possible. Customers can contact our customer support team for any refund or exchange inquiries during specified contact hours and using designated contact methods such as email or phone.

We prioritize customer satisfaction and strive to offer a seamless shopping experience. For further questions or concerns regarding our refund and exchange policy, customers are encouraged to reach out to us for assistance.